NEOS
  • Macon, GA, USA
  • $16.00 - $26.00
  • Hourly
  • Full Time

NEOS provides a comprehensive benefits package that includes medical, dental, vision, life, short and long-term disability, 401k, holiday and paid-time-off benefits.


NEOS is actively seeking a Client Support Technician to support clients for end-user devices, desktop applications and operating systems. The Client Support Technician maintains, troubleshoots and resolves issues associated with Windows desktop operating systems, mobile operating systems, applications, end-user devices, and hardware. In addition, he/she implements new end user device technology, performs software upgrades, and provides awesome client support. Assigned area(s) of responsibility are activities of routine to moderate complexity and impact. Must have IT professional work-related experience and knowledge with Windows 7&10 operating system, desktops laptops, tablets, mobile devices, printers, phones, scanners, and desktop applications.

Responsibilities

  • Utilizes knowledge and technical skills of Windows operating systems (desktop/tablet/phone), mobile operating systems (IOS and Android), basic network, desktop applications, and end-user computing technology to troubleshoot, maintain, upgrade and support end-user technologies to include but not limited to desktops, laptops, printers, scanners, tablets, and network.
  • Provides technical support to successfully troubleshoot and resolve incidents and requests associated with Windows operating systems (desktop/tablet/phone), mobile operating systems (IOS and Android), basic network, desktop applications, and other end-user device technologies.
  • Monitors systems for availability, error conditions, adequate space allocation, backup integrity, and performance.
  • Actively coordinates with team members, vendors, and other support groups to effectively resolve incidents and requests.
  • Demonstrates relationship building, effective communication skills, and quality service in the process of collaborating with, supporting, advising, and educating clients and team members on the use of services, handling of sensitive data, and resolving incidents, resulting in efficient, effective, and compliant use of hardware, software and services.
  • Participates in after-hours on-call rotation.

Qualifications

  • Minimum of a Technical School Diploma / Certificate / Associate. 
  • The following certifications will be beneficial:
    • CompTIA A+ (Required)
    • Microsoft Certified Solutions Associate (MCSA): Windows 10 (Preferred)
    • CompTIA Network+ (Preferred)
  • Minimum 2 years of relevant hands-on technical experience with desktop and end-user support.
NEOS
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    I agree to ApplicantPro's Applicant Information Use Policy.*
  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email
.
Logo Home About Us Services Get Support Twitter FB Linkedin