NEOS
  • Albany, GA, USA
  • Full Time

NEOS is actively seeking a Support Technician to support client end-user devices, desktop applications and operating systems. The Client Support Technician maintains, troubleshoots and resolves issues associated with Windows desktop operating systems, mobile operating systems, applications, end-user devices, and hardware. In addition, he/she implements new end user device technology, performs software upgrades, and provides awesome client support. Assigned area(s) of responsibility are activities of routine to moderate complexity and impact. Must have IT professional work-related experience and knowledge with Windows 7&10 operating system, desktops laptops, tablets, mobile devices, printers, phones, scanners, and desktop applications.

Responsibilities

  • Utilizes knowledge and technical skills of Windows operating systems (desktop/tablet/phone), mobile operating systems (IOS and Android), basic network, desktop applications, and end-user computing technology to troubleshoot, maintain, upgrade and support NEOS clients, team members and technologies.
  • Provides technical support to successfully troubleshoot and resolve incidents and requests associated with Windows operating systems (desktop/tablet/phone), mobile operating systems (IOS and Android), basic network, desktop applications, and other end-user device technologies.
  • Monitors systems for availability, error conditions, adequate space allocation, backup integrity, and performance.
  • Actively coordinates with team members, vendors, and other support groups to effectively resolve incidents and requests.
  • Demonstrates relationship building, effective communication skills, and quality service in the process of collaborating with, supporting, advising, and educating clients and team members on the use of services, handling of sensitive data, and resolving incidents, resulting in efficient, effective, and compliant use of hardware, software and services.
  • Participates in after-hours on-call rotation.
NEOS
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